Refund policy
All items are made to order and not ordered from stock. This allows for customization, ensures quality control, and reduces waste by avoiding overproduction.
Any claims for misprinted/damaged/defective items must be submitted for refund/exchange within 7 days after the product has been received. For packages damaged, all claims must be submitted no later than 72 hours after the delivered time. Claims deemed an error on our part are covered at our expense.
To start a return, you can contact us at tatreezbazaar@gmail.com. We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We promise to exchange or refund under the following situations:
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Ship wrong item/wrong size/wrong address (different from provided information)/damaged item (the damage can be seen clearly). |
Replace or Full Refund |
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Low printing quality and wrong position of printing. 1: Blurry Print: Edges of the print are out of focus, not distinct. Design details are fuzzy, distorted and are not high quality. 2: Design Placement Issue: Too Low/Too High/Right/Left/Wrong area/Crooked/Reversed: The placement of the printed design does not match the designed placement to the extent that it becomes noticeable by End Customer and the initial design is distorted. 3: Peeling Print: Print coming off in pieces. 4: Scaling Issue: Design printed too large or too small, to the extent when it becomes noticeable and noticeably differs from the design in the item description on Tatreez Bazaar. |
Replace or Full Refund |
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The actual product is quite different from the announced size: the actual product is more than 1-3cm bigger or smaller than the announced size chart. Sizing Issue: The size of the garment measured according to the standard instructions does not match the size chart of Tatreez Bazaar, which more than 1-3cm bigger or smaller. |
Replace or Full Refund |
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The actual product is quite different from the announced color. Coloring Issue: The printed color differs from the color used on the design to the extent where the outcome noticeably differs from the mockup. Mostly because the wrong color code was chosen by the supplier or due to wrong technical settings. |
Replace or Full Refund |
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Quality cannot satisfy customer’s requirements. 1: Broken/Holes/Mechanical/Torn: Item arrived flawed due to Provider’s or Carrier’s act or omission. Including but not limited to: broken mugs; garments with holes or torn; items having mechanical issues, such as a poor functioning zipper or a non-functioning clock. 2: Embroidery issues. Including but not limited to: wrong color thread used on the whole design or parts of it; crooked; protruding or loose threads; missing parts of the design; wrong thread density. 3: Stains: Obvious Ink spots, smears or any other unknown stains on the garment or item that do not exist on the artwork and distort the design. |
Replace or Full Refund |
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The product is out of stock If customer place an order at Tatreez Bazaar, but the product is out of stock and we haven't noticed customer in advance. |
Full refund + compensation |
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Logistics guarantee Under normal conditions 1. Parcel is lost during shipping. 2. Logistic is not updated for 30 days. |
Replace or Full Refund |